Delivery

Last updated: 5 October 2026.

Where we deliver

Our current physical-card pre-order offer is for UK delivery only. If checkout cannot accept your UK address, email support@introcard.co.uk before ordering so we can check it.

Delivery cost

UK delivery is free for the current Introcard pre-order. Any delivery charge for another offer will be shown before you pay.

Pre-order dispatch

Expected dispatch: January 2027. This is an estimated dispatch period, not a guaranteed delivery date. Your card is a pre-order and will not be sent immediately. The pre-order schedule is longer than the usual 30-day delivery period and is shown before purchase.

Delivery follows dispatch. We will send a dispatch confirmation to the email address on your order, with delivery and tracking information where available. We do not currently promise a particular courier or a fixed number of transit days.

Changes or delays

If the expected dispatch period changes, we will contact affected customers using their order email address and explain the available options. You can cancel before dispatch for a full refund. An estimated date does not remove your statutory rights if delivery is delayed or does not take place.

Your delivery details

Check the address at checkout and contact us promptly if it needs to change. We will confirm whether an amendment is still possible before dispatch. If a parcel is missing, damaged or contains the wrong item, contact us with your order number so we can investigate and arrange the appropriate remedy. We remain responsible for goods until they reach you or a person you nominate, subject to applicable consumer law.

Cancellations and returns

See our pre-orders and refunds policy. For help, email support@introcard.co.uk. The business contact address is INTROCARD UK LTD, Office 631 Young Street, Edinburgh, Scotland, EH2 4JB. Please contact support for the correct parcel return address before sending a card.